Shipping & Returns

SHIPPING & RETURNS


Your Delivery Info

For guaranteed christmas delivery on first delivery attempt:
All orders placed up until 5pm on 22nd December 2016 will have guaranteed delivery by 24th December 2016

For guaranteed christmas delivery on first delivery attempt to Northern Island, British Isles, Channel Islands, Aberdeen & Scottish Highlands:
All orders placed up until 5pm on 19th December 2016 will have guaranteed delivery by 24th December 2016

We accept orders and deliver to all UK destinations.
For all non-UK destinations, please contact us

All orders are shipped within 48 hours Monday – Friday 8am – 5pm excluding bank holidays.

Orders placed on Saturday or Sunday will be processed on the next working day.

We use Royal Mail Tracked & Signed and your order will be with you within 3-5 working days. Offshore places including the Channel Islands may take up to 7 days.

Once your order has been dispatched, we will email you your tracking code along with order confirmation.

 


It’s OK if you change your mind…

We pride ourselves with a high quality of service to match our high quality products, and want you to know it’s OK if you change your mind about your purchase.

Although our despatch team may have already began to get your order ready, we will still give you up to 24 hours to cancel your order if you have changed your mind, unless your order has already been despatched.

If you have changed your mind about your purchase after it has been despatched or after it has been received by the addressee, that is still ok as long as it is returned to us in an unopened condition and still fit for resale within 14 days of it being received, unless your reasons are due to an adverse reaction.

We can refund your purchase or in some cases offer an exchange subject to the conditions above. Please do contact us in the first instance.

We appreciate your views x